Spa Policies & Appointment Guidelines
To ensure our clients get the most out of each appointment, we ask that you read and adhere to our spa policies:
Please arrive at least 5 mins prior to your appointment (15 mins for your first appointment) so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price. A late arrival that’s 15 mins or more, may be treated as a late notice cancellation/reschedule if we hear from you but your service can not be completed. Be sure to contact us to ensure your procedure can still be performed and because if we do not hear from you it will be considered a “no-show”, see policy below.
Cancellation/Rescheduling Policy/No Show:
You will be sent a courtesy reminder via text 48 hours prior to your appointment. Please provide at least 24 hours notice if you need to reschedule or cancel an appointment, anything after 24 hours will be considered late. Any late cancellations/reschedules will be billed 50% of service. “No-shows” will be billed 100% of treatments scheduled. “No-shows” and anyone with more than 3 late cancellations/reschedules will be required to pre-pay for any future appointments.
Please turn cell phones to silent, leave with your personal belongings and prepare to relax.
To maintain a serene and safe atmosphere, we do not allow children or pets to come to your appointment. We do, however allow children to enjoy certain spa treatments under the following guidelines: children must be at least 11 years old, children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult guardian sign their consultation forms prior to service. Guests 18 and over are discouraged, however, each client may bring up to one guest, that must wait quietly in the waiting area for the duration of the appointment.
Forms of Payment:
Preferred methods of payment are: Venmo and Cash but we also accept major credit and debit cards. Checks are not accepted.
Your spa treatment fees do not include gratuities. Customary gratuity for each service provider is 15 to 20 percent. They are not required, but are always appreciated.
Returns or Exchanges:
All sales & services are final, with the exception of Rodan + Fields products.
Communicating your Preferences:
We ask that you let us know during your service if you have any questions or concerns or uncomfortable for any reason. We will do our best to address them.
Pregnancy or Medical Conditions:
Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you, so it is important to let us know when booking your appointment of any medical conditions you have and if you are pregnant or nursing. Questions or concerns should be given to us when booking your appointment or at least 48 hours prior to your appointment.
Feedback and Following:
We want to hear from you! If you have any questions, concerns or feedback, please let us know during your appointment so we can address right away. Please feel free to rate us on Facebook, Google or Yelp as well!
Commitment to Excellence:
Due to the nature of our services, we cannot offer a guarantee. What we can guarantee is that you are important to us and that we will act in accordance with our experience and expertise to give you our absolute best. For lash extensions, if there are any issues within 3 days of service, we offer a one time complimentary fill or removal. *We must be notified within 3 days of the original appointment and the fix must be scheduled within 7 days of that appointment.